What To Do If A Participant Does Not Attend
Last Update 10 hours ago
DLYTE sends reminders before each moderated session to reduce the risk of no-shows.
Participants receive email and SMS reminders before the session. The SMS reminder allows them to reply and confirm whether they can attend.
If a participant does not join at the scheduled time, no-show detection is not automatic. The business marks the participant as a no-show from the study management view.
When a no-show is recorded:
The participant’s explanation can be reviewed, but the no-show still becomes part of their reliability history unless resolved through DLYTE’s process.
Once a replacement is needed, the study can return to recruiting. You can review existing waitlisted applicants or wait for new applicants to apply.
DLYTE does not automatically assign a replacement participant. Your team reviews and confirms the replacement.
Participants receive email and SMS reminders before the session. The SMS reminder allows them to reply and confirm whether they can attend.
If a participant does not join at the scheduled time, no-show detection is not automatic. The business marks the participant as a no-show from the study management view.
When a no-show is recorded:
- The participant is notified and can provide a reason
- A reliability event is recorded against their profile
- Their future matching priority may be affected
- The study is updated to show that a replacement is needed
- Your team receives a notification
The participant’s explanation can be reviewed, but the no-show still becomes part of their reliability history unless resolved through DLYTE’s process.
Once a replacement is needed, the study can return to recruiting. You can review existing waitlisted applicants or wait for new applicants to apply.
DLYTE does not automatically assign a replacement participant. Your team reviews and confirms the replacement.